Seasoned LAPD 9-1-1 operator Jordan Turner receives a call from 15-year-old Leah Templeton, fearing for her life as a man breaks into her home. Calmly advising her to hide, when the call is disconnected, Jordan calls back. The ring gives her location away to the intruder. Jordan attempts to dissuade him, but he responds, "It's already done," and hangs up.

The next day, a television report confirms that Leah has been murdered. Emotionally affected, Jordan decides she can no longer handle field calls.